Refund policy

At TATTVA, we strive to ensure that every customer is satisfied with their order. However, in the event of any dissatisfaction, we are committed to resolving the issue promptly and efficiently. Please review our refund policy below:

 

Damages, Defects, and Wrong Items:

We understand the importance of receiving your order in perfect condition. Please inspect your order upon delivery and immediately contact us if you encounter any of the following issues:

  • Defective or Damaged Item: If the item you receive is defective or damaged, please reach out to us promptly. We will evaluate the issue and take appropriate measures to make it right.
  • Wrong Item Received: In the rare event that you receive the wrong item, please notify us immediately. We will investigate the situation and work towards resolving the issue as quickly as possible.

Promptly reporting any defects, damages, or wrong items is crucial for a swift resolution. Please provide us with relevant details such as your order information, and if possible, include clear descriptions or images of the issue. This will assist us in accurately assessing the situation and providing you with the best possible solution.

 

Exchange Option:

To facilitate a smooth and efficient exchange process, we recommend the following steps:

  • Return the Item: Initiate a return for the item you currently have. Please follow the return process outlined in our refund policy. Once your return is accepted and the item is on its way back to us, we can proceed with the exchange.
  • Separate Purchase: While your return is being processed, we suggest making a separate purchase for the new item you want. This allows you to secure the desired item promptly and avoid any potential delays in availability.

By following these steps, you can expedite the exchange process and increase the likelihood of receiving the item you want without unnecessary delays.

 

We appreciate your cooperation in promptly reporting any damages, defects, or wrong items. Our goal is to ensure your satisfaction with your purchase, and we will do our utmost to address any issues effectively.

If you have any further questions or need assistance, please don't hesitate to contact as at ecom@devathafabrics.com. We are here to help!